When businesses evaluate SAP support providers, they often focus first on cost. It is an understandable starting point, but it is rarely the full picture. The businesses that end up happiest with their SAP AMS partner are usually the ones who evaluated three things together: the quality of the support itself, how clearly the provider communicates, and whether the pricing is genuinely fair, not just cheap. This is exactly the combination TKT was built around.
Quality: Support That Actually Solves Problems
Quality support means more than technically closing a ticket. It means understanding the business context behind an issue, resolving it correctly the first time, and catching patterns that suggest a deeper, recurring problem rather than repeatedly treating the same symptom. Our consultants are selected and trained specifically for this kind of thorough, business-aware problem solving, not just technical box-checking.
We support core SAP processes including Record to Report and Procure to Pay, with expanding coverage into SAP Concur and SAP SuccessFactors, giving businesses a single, trusted partner across a growing range of their SAP landscape rather than needing to manage multiple disconnected vendors.
Communication: The Difference Between a Vendor and a Partner
Ask any business that has switched SAP support providers what frustrated them about their previous partner, and unclear communication comes up constantly. Vague ticket updates. Confusing invoices. No single person who actually owns the relationship and can be held accountable when something goes wrong.
We built our entire service delivery model to solve this specific problem. Every client works with a named Belgian Service Delivery Manager, a real point of contact who understands your business and takes ownership of your account. You get proactive updates, not just responses when you happen to ask. You get monthly reporting that actually explains what is happening with your tickets and your investment, not just a raw invoice with no context.
Fair Pricing: Not the Cheapest, but the Right Value
We do not position ourselves as the absolute cheapest SAP support option on the market, and we think that is the right approach. Extremely low-cost providers often cut corners somewhere, whether that means less experienced consultants, slower response times, or a lack of genuine accountability when things go wrong.
What we offer instead is fair, transparent, competitive pricing for genuinely high-quality, well-communicated support. Our delivery model, combining skilled offshore consultants with local European account ownership, allows us to offer strong value without the inflated costs sometimes associated with large, traditional consulting firms, while still delivering the quality and communication standards those firms are known for.
Why This Combination Matters
Any one of these three elements alone is not enough. A provider with strong technical quality but poor communication will frustrate you constantly, even if the underlying work is competent. A provider with excellent communication but weak technical quality will simply take longer to actually fix your problems, no matter how pleasant the updates are along the way. A cheap provider that lacks both quality and communication will likely cost you more in the long run through business disruption, rework, and lost trust than you saved on the initial contract.
We built TKT around the belief that businesses deserve all three: quality, communication, and fair pricing, together, not as a tradeoff where you have to sacrifice one to get the others.
What This Looks Like in Practice
For our clients, this combination shows up in concrete, everyday ways. Tickets get resolved thoroughly and correctly, not just quickly closed. You always know who to contact and what is happening with your account. Your invoices are clear and predictable, with no unpleasant surprises. And over time, your SAP environment genuinely improves, rather than accumulating the same recurring frustrations month after month.
Experience It Yourself
If you are currently weighing SAP support options, or simply not satisfied with what you are getting from your current partner, we would welcome the chance to show you what this combination of quality, communication, and fair pricing actually looks like in practice. Reach out to start the conversation.
